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CHAPTER 7
Diagnostics and Troubleshooting
This chapter describes the diagnostic tools available for the system and provides an
introduction to using these tools. The chapter also provides information about error
indications and software commands to help you determine what component of the
system you need to replace.
With the exception of internal disk drives in the Sun Enterprise 220R server, all other
component installation or replacement must be performed by a qualified service provider.
The following tasks are covered in this chapter:
Section 7.3 “How to Use POST Diagnostics” on page 188
Section 7.6 “How to Use OpenBoot Diagnostics (OBDiag)” on page 195
Section 7.7 “How to Set the Diagnostic Level for POST and OBDiag” on page 205
Section 7.9 “How to Check Whether SunVTS Software Is Installed” on page 208
Section 7.10 “How to Use SunVTS Software” on page 209
Other information covered in this chapter includes:
Section 7.1 “About Diagnostic Tools” on page 186
Section 7.2 “About Power-On Self-Test (POST) Diagnostics” on page 187
Section 7.5 “About OpenBoot Diagnostics (OBDiag)” on page 192
Section 7.8 “About SunVTS Software” on page 206
Section 7.11 “About Sun Enterprise SyMON Software” on page 211
Section 7.12 “About Troubleshooting Your System” on page 211
Section 7.13 “About Diagnosing Specific Problems” on page 225
185
- Sun Enterprise 220R Server 1
- Service Manual 1
- Contents 3
- Contents 5 5
- Contents 7 7
- Contents 9 9
- Contents 11 11
- Contents 13 13
- Contents 15 15
- Declaration of Conformity 17
- Supplementary Information 18
- Declaration of Conformity 19 19
- FCC Class A Notice 21
- BSMI Class A Notice 23
- Safety Precautions 25
- Modifications to Equipment 26
- Placement of a Sun Product 27
- SELV Compliance 27
- Power Cord Connection 27
- Lithium Battery 28
- Battery Pack 28
- System Unit Cover 28
- Vorschriften 29
- Aufstellung von Sun-Geräten 31
- Anschluß des Netzkabels 31
- Lithiumbatterie 32
- Batterien 32
- Gehäuseabdeckung 32
- Mesures de sécurité 33
- Symboles 34
- Modification du matériel 35
- Conformité SELV 35
- Batterie au lithium 36
- Bloc-batterie 37
- Couvercle 37
- Normativas de seguridad 38
- Modificaciones en el equipo 39
- Ubicación de un producto Sun 39
- Batería de litio 41
- Paquete de pilas 41
- Tapa de la unidad del sistema 41
- GOST-R Certification Mark 42
- How This Book Is Organized 45
- Using UNIX Commands 46
- Typographic and Command Entry 46
- Conventions 46
- Shell Prompts 47
- Related Documentation 47
- Sun Welcomes Your Comments 49
- CHAPTER 1 51
- CHAPTER 2 53
- 2.1.1 What to Do 54
- 2.2.1 Before You Begin 55
- 2.2.2 What to Do 56
- 2.3.1 Before You Begin 58
- 2.3.2 What to Do 59
- 2.3.3 What Next 59
- 2.4.1 Before You Begin 60
- 2.4.2 What to Do 60
- 2.4.3 What Next 62
- 2.5.1 Before You Begin 63
- 2.5.2 What to Do 63
- 2.5.3 What Next 65
- 2.6.1 Before You Begin 66
- 2.6.2 What to Do 66
- 2.6.3 What Next 67
- 2.7.1 Before You Begin 67
- 2.7.2 What to Do 67
- 2.7.3 What Next 68
- 2.8.1 Before You Begin 69
- 2.8.2 What to Do 69
- 2.8.3 What Next 71
- 2.9.1 Keyswitch Settings 72
- 2.9.2 System LED Indicators 72
- Terminal 74
- 2.11.3 What Next 75
- 2.12.1 Before You Begin 75
- 2.12.2 What to Do 75
- 2.12.3 What Next 77
- 2.14.1 Before You Begin 79
- 2.14.2 What to Do 79
- 2.14.3 What Next 81
- 2.15.1 Before You Begin 81
- 2.15.2 What to Do 82
- 2.15.3 What Next 86
- Components 87
- 3.1.1 Before You Begin 88
- 3.1.2 What to Do 88
- 3.1.3 What Next 89
- 3.2.1 Configuration Rules 90
- 3.2.2 Before You Begin 91
- 3.2.3 What to Do 92
- 3.2.4 What Next 93
- 3.3 How to Remove a PCI Card 94
- 3.3.3 What Next 96
- 3.4 How to Install a PCI Card 97
- 3.4.3 What Next 99
- 3.5.1 Before You Begin 100
- 3.5.2 What to Do 100
- CPU card cage 101
- 3.5.3 What Next 102
- 3.6.1 Before You Begin 102
- 3.6.2 What to Do 103
- 3.7.1 Before You Begin 106
- 3.7.2 What to Do 106
- 3.6.3 What Next 106
- 3.7.3 What Next 107
- 3.8.1 Before You Begin 108
- 3.8.2 What to Do 108
- 3.8.3 What Next 109
- 3.9.1 Before You Begin 110
- 3.9.2 What to Do 110
- 3.9.3 What Next 111
- 3.10.1 Before You Begin 111
- 3.10.2 What to Do 111
- Assembly 112
- 3.11.3 What Next 113
- 3.12.3 What Next 115
- 3.13.1 Before You Begin 116
- 3.13.2 What to Do 117
- 3.13.3 What Next 119
- 3.14.1 Before You Begin 119
- 3.14.2 What to Do 119
- 3.14.3 What Next 121
- 3.15.1 Before You Begin 122
- 3.15.2 What to Do 122
- 3.15.3 What Next 124
- 3.16.1 Before You Begin 124
- 3.16.2 What to Do 125
- 3.16.3 What Next 125
- 4.1.1 Before You Begin 127
- 4.1.2 What to Do 128
- 4.1.3 What Next 129
- 4.2.1 Before You Begin 130
- 4.2.2 What to Do 130
- Assembly (RMA) 132
- 4.3.2 What to Do 133
- 4.3.3 What Next 134
- 4.4.3 What Next 137
- 4.5.1 Before You Begin 138
- 4.5.2 What to Do 138
- 4.5.3 What Next 139
- 4.6.1 Before You Begin 139
- 4.6.2 What to Do 139
- 4.6.3 What Next 140
- Backplane 141
- 5.1.2 What to Do 142
- 5.1.3 What Next 143
- 5.2.3 What Next 146
- 5.3.1 Before You Begin 147
- 5.3.2 What to Do 147
- 5.3.3 What Next 151
- 5.4.1 Before You Begin 151
- 5.4.2 What to Do 152
- 5.4.3 What Next 155
- 5.5.1 Before You Begin 155
- 5.5.2 What to Do 155
- 5.5.4 What Next 158
- Assemblies 159
- 6.1.1 Before You Begin 160
- 6.1.2 What to Do 160
- 6.1.3 What Next 161
- 6.2.1 Before You Begin 162
- 6.2.2 What to Do 162
- 6.2.3 What Next 164
- 6.3.1 Before You Begin 164
- 6.3.2 What to Do 164
- 6.3.3 What Next 165
- 6.4.1 Before You Begin 165
- 6.4.2 What to Do 166
- Converter 167
- 6.5.3 What Next 170
- Button/LED Cable 174
- 6.7.2 What to Do 175
- 6.8.2 What to Do 177
- 6.8.3 What Next 178
- 6.9.1 Before You Begin 179
- 6.9.2 What to Do 179
- 6.9.3 What Next 181
- 6.10.1 What to Do 181
- 6.10.2 What Next 183
- CHAPTER 7 185
- 7.1 About Diagnostic Tools 186
- Diagnostics 187
- 7.3.1 Before You Begin 188
- 7.3.2 What to Do 189
- 7.3.3 Results 189
- % kill -9 PID# 192
- 7.5.1 OBDiag Menu 193
- 7.5.2 Configuration Variable 194
- (OBDiag) 195
- 7.6.2 OBDiag Tests 197
- 7.6.3 PCI/Cheerio 197
- 7.6.4 EBus DMA/TCR Registers 198
- 7.6.5 Ethernet 199
- 7.6.6 Keyboard 200
- 7.6.7 Mouse 200
- 7.6.8 Parallel Port 200
- 7.6.9 Serial Port A 201
- 7.6.10 Serial Port B 202
- 7.6.11 NVRAM 203
- 7.6.12 Audio 203
- 7.6.13 SCSI 203
- 7.6.14 All Above 203
- (continued) 204
- POST and OBDiag 205
- 7.8 About SunVTS Software 206
- 7.8.1 For More Information 207
- Software Is Installed 208
- 7.9.3 What Next 209
- 7.10.1 Before You Begin 209
- 7.10.2 What to Do 209
- # cd /opt/SUNWvts/bin 210
- 7.10.3 Results 211
- 7.12.1 Error Indications 212
- Off On Off Off CPU module 0 213
- Off On On Off CPU module 1 213
- 7.12.1.3 Power Supply LEDs 214
- 7.12.1.4 Disk Drive LEDs 215
- 7.12.2 Software Commands 216
- (Continuation) 219
- 7.12.2.3 OBP printenv Command 220
- 7.12.2.4 OBP setenv Command 222
- 7.13.1.1 Symptom 225
- 7.13.1.2 Action 225
- Solution 1 226
- Solution 2 226
- 7.13.2 Power-On Failures 227
- 7.13.3.2 Action 228
- 7.13.3.3 Symptom 228
- 7.13.3.4 Action 228
- 7.13.5 Power Supply Failure 229
- 7.13.6 DIMM Failure 229
- Connector Signal Descriptions 231
- Connector 231
- Connectors 232
- A.2.2 Serial Port Signals 233
- (TPE) Connector 235
- A.3.1 TPE Connector Diagram 236
- A.3.2 TPE Connector Signals 236
- A.5.2 Parallel Port Signals 240
- Interface (MII) Connector 242
- A.6.2 MII Connector Signals 243
- System Specifications 245
- System Specifications 247 247
- Functional Description 249
- C.1 System Unit 249
- Functional Description 251 251
- C.1.1 UPA 252
- C.1.2 PCI Bus 253
- C.1.3 UltraSPARC II Processor 254
- C.1.4 Memory System 255
- Functional Description 257 257
- C.1.4.1 DIMM 258
- C.1.5 Graphics and Imaging 259
- C.1.6 Peripherals 260
- Functional Description 261 261
- C.1.8.2 Parallel Port 262
- C.1.9 Serial Port 263
- Serial Port Functions 264
- EIA Levels 264
- C.1.10 Ethernet 265
- C.1.10.3 External Cables 267
- C.1.10.4 Connectors 267
- C.1.10.5 MII Power 267
- C.1.10.6 MII Port Timing 267
- C.1.11 SCSI 268
- C.1.11.1 Host Adapter 269
- C.1.11.3 External Cables 270
- C.1.12 ASICs 271
- C.1.12.1 XB9+ 272
- C.1.12.2 QSC 272
- C.1.12.3 PCIO 272
- C.1.12.4 U2P 273
- C.1.12.5 FBC 273
- C.1.13 SuperIO 274
- C.1.14 Power Supply 274
- C.1.15 Control Signals 275
- PCI Cards 276
- Memory System 276
- C.1.17 Main Logic Board 277
- Illustrated Parts Breakdown 279
- D.1 Part Numbers 279
- 2 Fan Tray Assembly 540-4169 282
- 6 DC-to-DC Converter 300-1455 283
- 1 Main Logic Board 501-4450 284
- 2 Air Guide Not a FRU 284
- 3 CPU Module 501-5539 285
- 4 CPU Card Cage Not a FRU 285
- 5 32 MB DIMM 501-2622 285
- 6 NVRAM 525-1430 285
- 1 System Cover Not a FRU 286
- 2 Front Door - Left 540-4186 286
- Video Player Help 289
- E.1.1 Sun Server Users 290
- E.1.2 PC Users 290
- Video Player Help 291 291
- TV Player on Solaris Systems 292
- Video Player Help 293 293
- AnswerBook2 Video 295
- Video Player Help 297 297
- Video Player Help 299 299
- Video Player Help 301 301
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